Frequently Asked Questions
Everything you need to know about our 3D printing equipment, shipping, and technical support.
What types of 3D printing technology do you offer?
We specialize in both Fused Deposition Modeling (FDM) and Stereolithography (SLA) resin printers, catering to hobbyists, engineers, and industrial designers alike.
How do you ensure the quality of the 3D printers during shipping?
All printers are shipped in custom-molded high-density foam packaging. Sensitive electronics and moving parts are secured with transit locks to ensure your machine arrives calibrated and ready for assembly.
What is your return policy for opened 3D printer kits?
We offer a 30-day return policy. However, machines that have been assembled or used may be subject to a restocking fee. Defective components are covered under our full replacement warranty.
Do you provide technical support for print failures?
Yes, our team of experts provides lifetime technical support. Whether you are facing bed leveling issues or software slicing errors, you can contact us via live chat or email for troubleshooting.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Affirm for high-end industrial equipment.
Are the filaments and resins compatible with other brands?
Our 3D Printing consumables utilize universal standards, meaning our 1.75mm filaments and 405nm resins are compatible with most open-source 3D printers on the market.